Individual Booking

Cancellation terms

  • Free cancellation is available until 15. October 2020.
    Exception applies at following Hotels:
    - Intercontinental Hotel Berlin: Free cancellation is available only until 18 November 2019.
    - Hotel am Steinplatz & Hotel Berlin, Berlin & Park Inn By Radisson Alexanderplatz & Palace Hotel & Pestana Hotel Tiergarten & Steigenberger Hotel Berlin:
      Free cancellation is available only until 17 April 2020.
    - Indigo Berlin Ku'damm & Melia Berlin: Free cancellation is available only until 27 July 2020

 

  • All bookings made only after the mentioned dates for free cancellation are automatically binding.

 

  • Cancellations made in between 16 October 2019 to 01 December 2020 will be charged with an administration fee of € 29 net per cancelled room night. This fee is subject to VAT according to German and European regulations.
    Exception applies at following Hotels:
    - Intercontinental Hotel Berlin: Cancellations made in between 19 November 2019 to 04 December 2019 will be charged with an administration fee of € 29 net per cancelled room night.
    - Hotel am Steinplatz & Hotel Berlin, Berlin & Park Inn By Radisson Alexanderplatz & Palace Hotel & Pestana Hotel Tiergarten & Steigenberger Hotel Berlin: Cancellations made in between 18 April 2020 to 03 May 2020 will be charged with an administration fee of € 29 net per cancelled room night.
    - Indigo Berlin Ku'damm & Melia Berlin: Cancellations made in between 28 July 2020 to 04 August 2020 will be charged with an administration fee of € 29 net per cancelled room night.

 

  • From 02 December 2020 onwards all cancellations are subject to 100% cancellation fees, which are charged for all previously booked room nights. Non-arrivals or NoShows are handled as cancellations.
    Exception applies at following Hotels:
    - Intercontinental Hotel Berlin: From 05 December 2019 onwards all cancellations are subject to 100% cancellation fees, which are charged for all previously booked room nights.
    - Hotel am Steinplatz & Hotel Berlin, Berlin & Park Inn By Radisson Alexanderplatz & Palace Hotel & Pestana Hotel Tiergarten & Steigenberger Hotel Berlin: From 04 May 2020 onwards all cancellations are subject to 100% cancellation fees, which are charged for all previously booked room nights.
    - Indigo Berlin Ku'damm & Melia Berlin: From 05 August 2020 onwards all cancellations are subject to 100% cancellation fees, which are charged for all previously booked room nights.



Payment & Invoices terms

Invoices will be issued automatically after the free cancellation deadline (date mentioned at Cancellation).
The outstanding amount is due immediatly upon receipt of the invoice. You can do the payment for your hotelbooking by bank transfer or by credit card.

 

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